Faster Better Enterprise - Prodyx is a highly scalable, productivity management service that helps companies improve customer experience and increase profits. Take your enterprise to the next level of operational efficiency and customer service.
Employees are on the computer, but are they working?
Installed with the latest web filtering/blocking technology, a major financial services firm thought their employees were working nearly 100% of the time they were signed on to their computers.
For this hi-tech health care products company, hiring and training enough customer service reps (CSRs) to keep up with demand was slowing business growth and adversely affecting the quality of customer service.
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